Some users experiencing 'Something went wrong error' message in Jira and JSM

Incident Report for Jira

Resolved

Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management.
We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Posted Oct 27, 2025 - 03:23 UTC

Investigating

We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues.
Our team is investigating with urgency and we will provide an update within an hour.

Posted Oct 27, 2025 - 03:00 UTC

This incident affected: Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile, Purchasing & Licensing, Signup, and Automation for Jira.