Automation rule conditions order change is affecting customers

Incident Report for Jira

Resolved

Confirmed that the incident has been resolved and the automation rules are executing as expected.

Posted Oct 31, 2025 - 04:26 UTC

Monitoring

The team has identified the root cause and mitigated the issue. We are closely monitoring the rollout of the mitigation.

Posted Oct 31, 2025 - 03:40 UTC

Identified

We continue to work on resolving the automation rules issue for Jira and Jira Service Management. We have identified the root cause and are working on mitigating the issue.

Posted Oct 31, 2025 - 03:07 UTC

Investigating

Jira Service Management and Jira products are currently experiencing an issue with their Automation functionality. Customers may find that some rule conditions within Automation are not functioning as expected. Our team is working diligently to identify the cause and implement a resolution. Updates with further information will be sent in 60 minutes.

Posted Oct 31, 2025 - 02:12 UTC

This incident affected: Automation for Jira.